We want to offer you flexibility and transparency in your booking. Below we detail the cancellation and modification conditions:
1. Cancellation of the Reservation
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- We offer a moderate cancellation policy, with free cancellation* up to 7 days before arrival date.
- If cancellation is made less than 7 days in advance, there will be no refund.
*A charge of 10% of the total reservation will be applied to cover associated bank charges and booking engine fees.
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In case you wish to request a Non-Refundable cancellation policy, please send us an email requesting this type of cancellation. An additional 5% discount will be applied.
2. Modification of Dates
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Guests can request changes to their reservation at least 14 days in advance, subject to availability.
If the new selected date has a higher rate, the difference must be paid to confirm the change.
3. No Show
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If the guest does not show up on the day of check-in and has not informed in advance, the reservation will be automatically cancelled without the right to a refund.
4. Force Majeure Cancellations
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In case of exceptional circumstances such as government restrictions, health emergencies or natural disasters, an alternative may be offered:
- Change of dates without additional cost (subject to availability). If the new date has a higher rate, the guest must pay the difference to confirm the reservation.
- Partial refund, depending on the specific case.
5. Refund Process
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Refunds will be processed within 7 business days via the same payment method used for booking.
If you have any questions about our cancellation policy, please feel free to contact us. We will be happy to help!
