1. Terms and Conditions of Rental of the Property

By requesting a reservation for a vacation rental, guests agree to have read and agree to the Terms and Conditions set out below.

1.1 Use of the Accommodation

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The property is intended exclusively for tourist use, commercial activities, parties or unauthorized events are prohibited. The guest is responsible for keeping the accommodation in good condition and respecting the rules of coexistence of the building and the community.

1.2. Reservation Policy

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Reservations will be confirmed once the corresponding payment has been made through the booking platform used. Check-in and check-out will take place at the established times, unless previously agreed. The maximum occupancy of the property is 4 people and it is the duty of the contracting guest not to exceed this limit.

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Check-in will take place from 4 pm and check-out must be done before 11 am. Guests must leave the property in the same condition as they found it, leaving it free of personal effects and belongings and leaving the services available in perfect condition.

1.3. Cancellation Policy

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You can read the cancellation policy in the Cancellation Policy section.

1.4. Security Deposit

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No security deposit is required. However, the contracting guest will be responsible for any damage caused by incorrect use of the rented facilities. To avoid misunderstandings, the guest will be responsible for notifying any issues in poor condition at the time of check-in to the tourist accommodation.

1.5. Owner's Responsibility

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The owner is responsible for:

• Rent the property clean, in perfect condition of use, conservation and habitability and the supplies and services it has are in operation.
• Maintain water, electricity, gas, etc. supplies up to date and in full operation, as well as maintain valid home insurance.

1.6. Guest Responsibility

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The guest is responsible for any damage caused to the property during their stay. The contracting guest will be responsible for all damage caused by incorrect use of the rented facilities. To avoid misunderstandings, the guest will be responsible for reporting any issues in poor condition at the time of check-in to the tourist accommodation.

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Smoking is not permitted inside the accommodation. The accommodation has smoke detectors, so failure to comply with this rule may result in the cancellation of the stay without the right to a refund, in addition to the corresponding cleaning costs.

Pets are not allowed unless otherwise stated in the reservation.

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To the extent possible and with prior notice, the guest undertakes to facilitate access to the property to carry out repair and maintenance actions that allow the proper use of the tourist property.

1.7. Noise and Neighbourhood Regulations

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The rest time of the neighbours must be respected, avoiding excessive noise between 10:00 p.m. and 8:00 a.m. Noisy parties or gatherings, annoying, unhealthy, harmful, dangerous, illicit or activities contrary to the Statutes of the Community are not permitted. Nor may flammable, explosive or corrosive materials be stored in the home and/or commercial or industrial activities be carried out therein. Failure to comply with this rule may result in the cancellation of the stay without the right to a refund.

1.8. Responsibility and Safety

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The owner is not responsible for:

• Personal items lost or stolen within the accommodation.
• Accidents or damages suffered within the home or common areas.
• Interruptions in water, electricity or internet services due to causes beyond the control of the accommodation.

1.9. Waivers

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The guests waives the provisions of article 1550 of the Civil Code, and therefore the rights of lease, subrogation, assignment, or transfer, whether total or partial, right of first refusal, right of redemption and right to challenge the transfer.

2. PRIVACY POLICY

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2.1. Data Collected

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During the booking process, we collect personal data such as name, email, phone number and payment details for the sole purpose of managing your stay. In compliance with current data protection legislation, the information provided will be treated securely and confidentially.

2.2. Use of Data

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Personal data will be used exclusively for:

• Manage reservations and guest communications.
• Comply with legal requirements, such as registering travelers with the authorities.
• Send relevant information about the stay.

2.3. Security and Data Protection

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Security measures are in place to protect personal information from unauthorized access. Data will not be shared with third parties, unless legally required or expressly authorized by the user.

2.4. User Rights

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The user has the right to:

• Access, rectify or delete your personal data.
• Request limitation of processing or portability of your data.
• Withdraw your consent at any time.

To exercise these rights, the user can contact us via email at cozyhomebilbao@gmail.com or by using the contact form.



3. Jurisdiction and Applicable Law

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Failure to comply with the obligation to vacate the Property within the agreed period will oblige the Owner to pay, as a penalty clause, the sum corresponding to double the daily rent, payable for expired weeks until the free availability of the property by the landlord, without prejudice to the costs, expenses and other compensation that may be borne by the Owner, including lawyers' and solicitor's fees, even if their intervention is not mandatory.

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Failure by any of the parties to comply with the obligations arising from the contract shall entitle the party that has complied with its obligations to demand compliance with the obligation or to promote the termination of the contract in accordance with the provisions of article 1124 of the Civil Code. In addition, the Owner may terminate the contract by operation of law for the following reasons established in article 1569 of the Civil Code:

• 1st The conventional term or the term set for the duration of the leases in articles 1577 and 1581 having expired.
• 2nd Failure to pay the agreed price.
• 3rd Violation of any of the conditions stipulated in the contract.
• 4th. To use the leased property for uses or services not agreed upon that would make it lose merit or not be subject in its use to what is ordered in number 2 of article 1555.

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These terms and conditions are governed by state law. For any dispute, both parties agree to submit to the courts of Bilbao, expressly waiving their own jurisdiction, with the sole exception that consumer protection regulations indicate another jurisdiction.

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The application of Law 29/1994 on urban leases is expressly excluded from the present lease agreement, pursuant to the provisions of letter “e” of article 5 of said Law, and therefore the present contract shall be governed by the rules contained therein and, in all matters not agreed by the parties, by the rules of the Civil Code. Both parties ratify the present contract.